| Date | Action |
|---|---|
| 23/06/2026 08:34:48 | Our upstream carrier is currently investigating an outage affecting 4MRA + 4SOP. |
| 23/06/2026 09:44:06 | Fibre Break in Queensland. Our upstream carrier is awaiting further updates. |
| 23/06/2026 10:34:17 | Our upstream carrier suspects a fibre break between Hillcrest and Burleigh Heads. Their fibre team has arrived at Hillcrest to conduct checks and OTDR testing. |
| 23/06/2026 12:14:35 | Our upstream carrier's fibre team has completed initial OTDR testing and is continuing efforts to pinpoint the exact break location. They are currently en route to the next exchange site and are expected to arrive within the next 30 minutes to conduct further OTDR testing. |
| 23/06/2026 12:31:17 | Our upstream carrier has identified a fibre cut approximately 800 metres from the initial test point. The damage appears to be related to the installation of new energy poles in the area, which may have impacted the fibre during these works. The fibre team is on site and continuing their investigation to confirm the full extent of the damage and determine the next steps. Detected POI codes: 4MRA, 4SOP. |
| 23/06/2026 14:12:36 | An incident affecting NBN services at POI codes 4MRA (Merrimac/Mermaid Waters) and 4SOP (Southport) has been detected. Our upstream carrier's fibre team has confirmed damage to aerial fibre infrastructure. Remediation works are required to repair the affected cabling. Civil and fibre crews are currently on site, and additional fibre staff are expected to arrive shortly. Due to the extent of the damage and the necessary remediation, the estimated time of restoration is 8: 00 PM AEST. Our upstream carrier's team is continuing on-site assessments to determine the full scope of work and to progress restoration activities. |
| 23/06/2026 18:34:59 | Traffic is being restored at both POIs, and services should be returning now. More information will be provided once restoration activities are concluded. |