Partial VIC service disruption

Finished Starting at 21/01/2026 09:24:00
A fibre break has been identified affecting multiple services in Melbourne.
Restoration is currently in progress, more details and ETA will be provided once available.
Related services:
Date Action
21/01/2026 09:53:00 Fault impact is currently limited to some Telstra EA services only.
ETA will be provided once available.
21/01/2026 10:52:00 Fibre break has been found close to WINDSOR VIC 3181. Fault looks to be in Manhole.

Further updates will be supplied shortly.
21/01/2026 12:22:00 Fault caused by copper thieves in the Manhole.

Techs are in the process of hauling in new cable.

No ETR at this moment.
21/01/2026 13:52:00 Hauling process still in progress, techs have also tested fibre from other end and it matches distance.

Pending further update from the fibre team.
21/01/2026 15:33:00 Pending further update from the fibre team on site.
Hauling stage is still on going at the moment.

No ETR available.
21/01/2026 18:15:00 Emergency remediation works have been scheduled for 7:00 PM AEDT tonight to complete repairs on the damaged fibre infrastructure.

Further updates regarding the ETR will be provided once the works are underway.
21/01/2026 19:00:00 Emergency remediation works have been scheduled for 7:00 PM AEDT tonight to complete repairs on the damaged fibre infrastructure.

Further updates regarding the ETR will be provided once the works are underway.
22/01/2026 07:07:00 Replacement cable has been hauled, splicing is ongoing.
Splicing is likely to complete this morning however we do not have an ETR at this stage.
22/01/2026 11:23:00 The fibre CTs are still carrying out the repair works.
We’ll provide updates as they become available.
22/01/2026 15:00:00 Fibre team have advised, splicing is on-going, appologies for the delay.
No ETR just yet.
22/01/2026 17:38:00 The fibre team is still on site working on splicing the fibre.
Unfortunately, there’s no ETR at this stage.