| Date | Action |
|---|---|
| 17/01/2026 13:00:00 | We are working with our Backhaul carrier to identify the issue. |
| 17/01/2026 14:35:00 | Backhaul Carrier has confirmed part of a Major outage that they are still investigating. |
| 17/01/2026 15:21:00 | Backhaul engineers have identified a loss of signal between Burwood East and Campbellfield in VIC due to a suspected fibre break. Our Tech is onsite doing OTDR testing and further investigation. ETR is not available at this moment but will continue to provide update as investigation progresses. Fibre tech confirmed fibre cut at Springvale Rd Nunawading Repair Team ETA 3hours Thank you for understanding. |
| 17/01/2026 17:00:00 | A fibre break is isolated in Nunawading area. Due to heavy traffic additional resources and traffic management are required and have been dispatched with an ETA of 1.5 hrs. Further updates will be provided as the team arrives and work progresses. |
| 17/01/2026 18:00:00 | Backhaul Carrier Fibre Crew and traffic management are onsite at break location. Restoration work has commenced which includes cable hauling, splicing, etc. As the damage location is on a busy road and road closures are required , we are unable to provide an Estimated Time of Restoration (ETR) at this stage. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding. |
| 17/01/2026 20:15:00 | Splicing work is underway. We expect services to restore shortly. |