Resolved Fault / Issue
Starting at 16/11/2025 19:03:00
Estimated finish 16/11/2025 19:10:00
A brief service disruption occurred to Victorian customers. Our secondary BNG became overloaded and rebooted itself. We are aware of this potential issue and have been moving customers off the platform in batches for the last week. The device will be fully decomissioned in the next 48 hours after which full stability should return.