As you may be aware from information in the media, nbn is modifying the speed tiers for its FTTP and HFC internet offerings starting today. This means that there have been some significant changes to the speeds on offer here at FUBAR - but no change to existing pricing!

nbn Consumer 100/20 services delivered over FTTC, FTTN, and FTTB will remain at the same speed due to limitations in the technology connecting these premises. Customers currently on the 100/20 speed delivered over FTTP or HFC will migrate automatically to the new Consumer HomeFast II plan.

If are currently at an FTTC, FTTN, or FTTB address and wish to benefit from the higher speeds available on the HomeFast II plan, you may wish to consider looking at an upgrade to fibre (if available at your premises). We will soon be sending out communications to all our eligible customers, or you can contact our staff via support@itsfubar.com.au if you'd like us to run a manual check for you.

Customers on the 100/40 plan delivered over FTTP and HFC services will be migrated to the new Consumer 500/50 to take advantage of the lower price and increased speeds. Those on FTTC, FTTN, and FTTB will remain on their current plan to take advantage of the higher upload speeds the Consumer 100/40 plan currently offers, however this plan will slowly be phased out as addresses transition to FTTP.

All other Fixed Wireless, Satellite and Business plans will stay the same.

We hope we can continue to provide excellent service at a great price. As per usual, if you have any concerns or questions, you can always give our team a buzz on (03) 5292 3655.

Thanks,
Harrison, Meg & The Team @ IT'S FUBAR Technology Services

Each year nbn, Opticomm and other suppliers update the wholesale pricing of services in line with CPI which leads us to conduct a pricing review.

For the upcoming financial year, we have been hit particularly hard with price increases from suppliers necessitating changes to our plans and prices.

This is mostly a result of the current economic climate, and has meant a larger increase in wholesale costs than we typically expect. This sentiment is being echoed across the Australian ISP space as we are beginning to see similar price jumps (if not greater) announced by other providers - this is not exclusive to us at IT'S FUBAR.

With any internet provider, NBN and Opticomm costs make up the bulk of our service to you - but far from all of it. As an example, we have been hit with a 10.5% increase in costs associated with our 25/10 plan. This is across components including service tails, transit and backhaul - the sum of which we are unable to absorb in our already thin bottom line.

However, we have also been in negotiation with several vendors involved in our services to offset costs elsewhere, which means we've been able to absorb nearly 3% of the price increase to the 25/10 plan ourselves. We know and feel the struggle and are commited to finding ways to keep costs down for our customers.

Where price increases are required, our aim has been to ensure we make only the same profit we currently make so that we can continue to offer great services and competitive pricing. In some instances, we've been able to reduce service costs to make our higher plans more competitive for customers seeking a speed increase.

Despite the current global climate, we hope we can continue to provide excellent service at a great price. As per usual, if you have any concerns or questions, you can always give our team a buzz on (03) 5292 3655.

Thanks,
Harrison, Meg & The Team @ IT'S FUBAR Technology Services

Enjoy!

Browse to https://my.itsfubar.com.au/clientarea/services/nbn-consumer-services/ and login. Select the service you'd like to review, and click the "NBN Scheduled Outages" menu option. This provides a breakdown of any scheduled/planned outages related to NBN's infrastructure which might impact your NBN service.

This does not show any outages related to infrastructure run by IT'S FUBAR, these are visible at https://my.itsfubar.com.au/status.

Enjoy!

Browse to https://my.itsfubar.com.au/clientarea/services/nbn-consumer-services/ and login. Select the service you'd like to run a health-check on, and click the "NBN Health" menu option.

Enjoy!